RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of products are exempt from returns. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.
Additional items that cannot be returned:
- Gift cards Downloadable software products
- Some health and personal care items
To complete your return, we need a receipt or proof of purchase. Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are given: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that was opened. *Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error. *Any item returned more than 30 days after delivery. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we received the item you returned. We will also notify you of the approval or denial of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Next, contact your credit card company. It may take some time before your refund is officially reflected. Next, contact your bank. Processing time is often required before a refund can be reflected. If you have already done all of the above and still have not received your refund, you can contact us at velveticca@outlook.com. Sale items (if applicable) Only full priced items can be refunded. Unfortunately, sale items cannot be refunded.
Changes (if applicable) We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at velveticca@outlook.com and send your item to: Calle Salabert 7, Valencia, V, 46018, Spain.
Gifts If the item was marked as a gift when purchased and we shipped it directly to you, you will receive a gift credit for the value of your return. Once we receive your returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver decided to have the order shipped and then give it to you, we will send a refund to the gift giver and they will find out about your return. Shipment To return your product, you must send it by mail to: Calle Salabert 7, Valencia, V, 46018, Spain.
Shipping costs to return your item are your responsibility. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If shipping an item over $75, it is recommended to use a tracked shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.
For example, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: ttp://optout.aboutads.info/.
DO NOT TRACK Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact information below. Additionally, if you are a European resident, we note that we are processing your information to fulfill any contracts we may have with you (for example, if you place an order through the Site) or to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.
DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at velveticca@outlook.com or by mail using the information provided below:
Carrer de salabert 7, Valencia, V, 46018, Spain